Excellent customer service has the power to stimulate the business success while poor customer service is the shortest way to kill it. What is more, generating a poor customer service experience will not defend itself with anything, not even large-scale marketing activities.
Prompt and professional phone customer service is key to client acquisition and retention. Shortcomings in this field lead to loss of clients and a decrease in revenues. Check what to avoid in telephone customer service?
The new generation of customers wants to have choice, transparency, flexibility, highly personalized and quick service. Let's have a look at how customer service will change in the future, what trends will it face, and what value will this bring to the client.
Companies are beginning to understand that even the best product won't help if they don't care for the customer properly. Why customer service is so important? How it affects the success of the organization?
For customer service to run like a well-oiled machine, every aspect of your business needs to be optimized. What are the customer service challenges, weaknesses, and processes that can be improved?
Key Performance Indicators (KPIs) are, as the name suggests, crucial to the development of any business. As Peter Drucker, a prominent management expert once said, "you cannot manage something that cannot be measured." If you don't measure KPIs, how would you rate the success of your activities?
The more engaged employees are, the more chances the organization has for business success. So how to build employee engagement? Here are 8 simple but powerful steps.
AI and NLP technologies are capable of enhancing your whole business infrastructure, especially customer experience to bring optimal results, here’s how.
In a highly competitive environment, you literally have to fight for the customer. And when you get it – do your best not to lose him or her. Why? Because it is thanks to the clients that your business makes sense and has a chance to survive.
The tool supports city hotline brokers on a daily basis and helps them search many different sources of knowledge from one place. At the same time, it helps residents find the most important information 24 hours a day, 7 days a week.
Check how the implementation of the BOTWISE application at innogy Polska S.A., one of the largest energy companies in Europe, looked like. In Poland, innogy serves over 1 million users in the small and medium-sized enterprises, global corporations and private sectors.
Santander Bank is the third largest bank in Poland in terms of the value of assets and third in terms of the number of branches. In 2018, the Bank went through a merger with Deutsche Bank - on November 10, Deutsche Bank's customers became Santander Bank's customers.