How SMEs can leverage AI & NLP for better customer experience
AI and NLP technologies are capable of enhancing your whole business infrastructure, especially customer experience to bring optimal results, here’s how.
8 reasons why customer service should be prompt and professional
In a highly competitive environment, you literally have to fight for the customer. And when you get it – do your best not to lose him or her. Why? Because it is thanks to the clients that your business makes sense and has a chance to survive.
What is knowledge management and why is it important?
At a time when we are flooded with information and employees become less attached to their employers, knowledge management becomes a real challenge. What exactly is knowledge management? Why is it so important?
Case study – City of Poznań
The tool supports city hotline brokers on a daily basis and helps them search many different sources of knowledge from one place. At the same time, it helps residents find the most important information 24 hours a day, 7 days a week.
Case study – innogy
Check how the implementation of the BOTWISE application at innogy Polska S.A., one of the largest energy companies in Europe, looked like. In Poland, innogy serves over 1 million users in the small and medium-sized enterprises, global corporations and private sectors.
Case study – Santander Bank
Santander Bank is the third largest bank in Poland in terms of the value of assets and third in terms of the number of branches. In 2018, the Bank went through a merger with Deutsche Bank - on November 10, Deutsche Bank's customers became Santander Bank's customers.